Shipping Policy

Thank you for shopping with Sassy Girl Studios! Each item is handmade to order with care, so please review the processing and shipping information below before placing your order.

Processing Time

Our current processing time is approximately 1–2 weeks before shipping. Processing time includes creating, cutting, pressing, inspecting, and packaging your order.

Processing time does not include the time your package spends in transit. During holidays, sales, new collection launches, or periods of high order volume, processing may take slightly longer.

Shipping Time

Once your order has been completed, it will be shipped using the delivery method selected at checkout. Estimated shipping times are provided by the carrier and begin after your order has been processed.

Delivery dates are estimates and are not guaranteed. Sassy Girl Studios is not responsible for shipping delays caused by the carrier, weather, holidays, incorrect addresses, or other circumstances outside of our control.

Shipping Rates

Shipping charges are calculated and displayed at checkout based on your order, delivery address, and selected shipping method.

Tracking Information

When your order ships, you will receive a shipping confirmation email containing your tracking information. Please allow up to 48 hours for tracking information to update after receiving your shipping notification.

Correct Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your address carefully before submitting your order.

If you notice an address error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered production or has been shipped.

Sassy Girl Studios is not responsible for packages delivered to an incorrect address provided by the customer. Additional shipping charges may apply if an order must be reshipped.

Lost, Stolen, or Delayed Packages

Once a package has been accepted by the shipping carrier, Sassy Girl Studios is not responsible for carrier delays, lost packages, stolen packages, or packages marked as delivered.

If your package is delayed or missing, please contact the shipping carrier using your tracking number. We will gladly provide any available order or tracking information needed to assist with a carrier claim.

Returned Packages

If a package is returned to us because of an incorrect or incomplete address, refusal, or failure to claim the package, the customer will be responsible for any additional shipping charges required to resend the order.

Original shipping charges are nonrefundable.

Damaged Orders

If your item arrives damaged or defective, please contact us within 3 days of delivery and include your order number along with clear photographs of the item and packaging.

Damage caused during shipping will be reviewed on a case-by-case basis. Please keep all original packaging until your claim has been resolved.

Multiple-Item Orders

When possible, all items in an order will be shipped together. Orders containing multiple handmade products will ship when the entire order is complete unless otherwise stated.

Questions

For questions regarding your order or shipping, please contact Sassy Girl Studios through the contact page on our website. Be sure to include your name and order number so we can assist you as quickly as possible.