Refund policy

Returns, Refunds & Exchanges Policy

At Sassy Girl Studios, every item is handmade or made to order with care. Because each garment is created specifically for your order, all sales are final.

Returns and Exchanges

We do not accept returns or exchanges for:

Ordering the wrong size, color, or style
Change of mind
Buyer’s remorse
Items that do not fit as expected
Minor variations in color, placement, or appearance
Normal wear and tear
Damage caused by improper washing, drying, or care

Please review the product description, sizing information, processing time, and care instructions before placing your order.

Defective or Incorrect Items

A refund, replacement, or store credit may be offered if:

The garment arrives with a manufacturing defect
The design is damaged upon arrival
You receive the wrong item, size, or design due to an error by Sassy Girl Studios

You must contact us within 5 calendar days of delivery. Please include your order number and clear photographs showing the issue.

Items must be unworn, unwashed, and free from stains, odors, pet hair, makeup, deodorant marks, or other signs of use.

Once the issue has been reviewed, Sassy Girl Studios will determine whether a replacement, refund, or store credit is appropriate.

Handmade Product Variations

Because our products are handmade, slight differences may occur in design placement, color, sizing, or appearance. These small variations are part of the handmade process and are not considered defects.

Colors may also appear slightly different depending on your screen, lighting, garment color, and material.

Order Cancellations

Orders may only be canceled within 24 hours of purchase, provided production has not started. Once materials have been ordered, designs have been cut or printed, or production has begun, the order cannot be canceled.

Shipping Issues

Sassy Girl Studios is not responsible for delays caused by the shipping carrier, weather, incorrect addresses, or other circumstances outside our control.

Please verify that your shipping address is correct before submitting your order. Orders returned because of an incorrect or incomplete address may require an additional shipping fee before they can be resent.

If your package arrives damaged, please photograph the packaging and item immediately and contact us within 5 calendar days of delivery.